Refund policy

At Blooming Floret, we prioritize your satisfaction, and our policies are designed to make returns, replacements, and refunds as convenient as possible. Please review the details below to understand the process.

1. Order Cancellations Before Shipping

2. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery. Our team will verify the claim and, if approved, issue a replacement. To facilitate the process, please provide photos of the packing box and the damaged product.

• If a replacement is not available, we will issue a refund to your original payment method within 2 business days after verification and receipt of complete details.

3. Returns for Other Reasons

• If you are not satisfied with the product for any reason other than damage or defect, you may return it within 7 days from the date of delivery, provided it is unused, in its original packaging, and includes all tags, warranty cards, tax invoices, and any other attachments that came with your order.

• All refunds for such returns will be issued as store credit or loyalty points with lifetime validity, redeemable on any future purchases from Blooming Floret.

• Return Shipping Deduction: A flat fee of ₹99 will be deducted from the store credit for returns on orders under ₹.999. For orders above ₹.999, a deduction of ₹199 will apply.

4. Exceptions and Exclusions

• Due to the fragile nature of our products and the complexities of reverse logistics, returns and replacements are not accepted for items in the home decor category.

• Personalized products are not eligible for return or exchange.

• Sale items: Products purchased during sales are not eligible for return or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.